FAQs
Here at FluidDrive the team are strong believer’s that there is no such thing as a silly question, so please give us a call if need be.
Most if not all of the questions we receive are covered below and also includes lists of the transmission models we currently remanufacture.
WHAT ARE FLUIDDRIVES OPENING HOURS?
Monday to Friday 7.30am-5.00pm
WHERE IS FLUIDDRIVE LOCATED?
70 Raglan Street, Preston, Victoria, 3072, Australia.
WHERE DOES FLUIDDRIVE SHIP TO?
Australia, New Zealand, Asia, and the Middle East.
WHERE DO FLUIDDRIVE HOLD STOCK?
Although our premises are in Preston Victoria, we also hold stock within the dealer network and at our sister companies in WA, QLD, and Tasmania.
DOES FLUIDDRIVE NEED MY OLD TRANSMISSION SENT TO THEM?
Yes we do, it is an exchange programme, if this is not possible please contact us.
WHAT IF THE CORE UNIT HAS BEEN DISMANTLED?
Due to the possibility of either parts missing or getting damaged whilst in transit, all exchange cores must be complete otherwise core charges may be applied.
WHAT IF THERE IS NO EXCHANGE CORE?
Without exchange cores we would not exist, so they are essential to our business, that said there are some exceptions, so give us a call, and we can always see if we can work something out, minimum charge for not returning a core would be $1500 (plus GST)
WILL FLUIDDRIVE REMANUFACTURE MY CORE/OWN UNIT?
FluidDrive do not like to do this in case it gets fitted, and the original fault is still present, so it is only done in a worst case scenario when no other core unit is available.
DOES THE REMANUFACTURED FLUIDDRIVE TRANSMISSION COME WITH A TORQUE CONVERTOR?
Yes it does. All of our torque convertors are either new or fully reconditioned.
ARE ALL FLUIDDRIVE REMANUFACTURED TRANSMISSIONS DYNO TESTED?
Yes they are all fully dyno tested before they leave our premises.
DO THE FLUIDDRIVE REMANUFACTURED TRANSMISSIONS COME WITH OIL IN THEM?
As they are dyno-tested, yes there will be some oil still in the unit, but once it is fitted and connected to the vehicle oil cooler it will need to be checked and topped up with the recommended specified oil.
DO THE TRANSMISSIONS NEED TO BE PROGRAMMED AFTER INSTALLATION ?
This obviously varies from manufacturer to manufacturer at present our Hyundai units do not, but any Holden unit post 2007 does require the Vin number programming into it (another factor to weight up if you are considering using a second hand transmission) We now have the ability to programme the transmission before they get dispatched, saving the workshop time and the necessity for any special tools required – retail orders only.
WHAT WARRANTY DOES THE FLUIDDRIVE REMANUFACTURED TRANSMISSIONS COME WITH?
It does vary from manufacturer to manufacturer but a rough minimum guide is
12 months/20,000klms (whichever comes first) for Commercial vehicles and
24 Months/40,000klms (whichever comes first) for Passenger vehicles*.
*With the exception of Nissan CVT which is 12 months/20,000klms
CAN I BRING A CAR INTO THE FLUIDDRIVE PREMISES FOR WORK TO BE CARRIED OUT?
Due to the setup of our factory this is not possible, we are however happy to help out any local dealers or private owners with road-testing/diagnosis etc.
DOES FLUIDDRIVE OFFER TECHNICAL ASSISTANCE?
Yes we do for manufacturers, dealers and even private owners. We are happy to help. Either give us a call 03 9485 9777 or contact us via email on the contact page.
HOW DO I ORDER A FLUIDDRIVE REMANUFACTURED TRANSMISSION?
This is dependent upon the manufacturer.
Holden Dealers (Only available to Holden dealers) Direct dealers need to load orders through DMS, and then all dealers must fill in the Excel Remanufactured transmission order form and email to order.management@gm.com and cc to gmreman@fluiddrive.com.au.
Hyundai Dealers Fill in the PDF Hyundai exchange transmission request form and email to hmcatrans@fluiddrive.com.au.
Mazda Dealers fill in the Excel Mazda exchange transmission request form and email to mazdatrans@fluiddrive.com.au.
Retail Orders If you are not a dealer but still wish to order a Hyundai or Mazda Transmission please use the retail order form and email to hmcatrans@fluiddrive.com.au
For all other manufacturers either give us a call 03 9485 9777 or contact us via email on the contact page.
ARE THE ORDER FORMS AVAILABLE ON THE WEBSITE?
Yes they are, use the order form tab at the top of the screen.
HOW DO I RETURN A TRANSMISSION CORE?
With all of our remanufactured exchange transmissions we do supply fitting and return details, a summary of which are:
Holden contact Ceva 132 422, use the Holden account, GM9900, quote the transmission serial number & part number (found on the black & white sticker on the outside of the cocoon, the serail number looks like this 2700000?????), Ceva will then make the booking and email you a con note to affix to the consignment.
Hyundai & Mazda contact Ceva on 132 422, quote FluidDrive’s account number UF5600, the part number and the serial number of the unit you received – this can be found on the black & white stickers on the cocoon. Ceva will then make the booking and email you a con note to affix to the consignment.
HOW ARE THE DEALERSHIPS INVOICED FOR THE FLUIDDRIVE REMANUFACTURED TRANSMISSIONS?
This is dependent upon the manufacturer.
Holden dealers receive an invoice from Holden.
Hyundai the dealer receives the first invoice for labour oil & freight, once FluidDrive receive the faulty core unit, it is remanufactured, and the dealer receives a second invoice for the parts used to remanufacture their faulty core.
Mazda dealers receive an invoice from FluidDrive
HOW DO I KNOW WHICH TRANSMISSION TO ORDER?
This is dependent upon the manufacturer.
Holden check what unit is fitted to the vehicle, and by using the VIN on the GM EPC.
Hyundai using the VIN check on the Hyundai spare parts system.
Mazda after your order is submitted, FluidDrive use the VIN to identify which unit is required. In some instances FluidDrive will contact you to verify AWD or 2WD.
WHAT HAPPENS IF I/WE ORDERED THE WRONG FLUIDDRIVE REMANUFACTURED TRANSMISSION?
Holden Please contact the Order Management team on 1800 463 325
All other brands As long as the transmission has not been fitted/programmed please notify us of the serial number (can be found on the outside of the packaging 2700000?????) we will flag it as coming back unused. Once it has been received we will inspect it, and if all ok will issue a credit – Note this may not include the freight costs.
WHAT IS THE ORDER CUT OFF TIME?
FluidDrive order cut off time is 1pm, any order received before then for a transmission that is in stock will be shipped the same day.
WHAT IS THE DIFFERENCE BETWEEN REMANUFACTURED, OVERHAULED AND RECONDITIONED?
When FluidDrive remanufacture a transmission, it is fully dismantled all parts are cleaned, inspected and if required replaced with new OEM parts, any updates/modifications are carried out. There is a list of MRP’s (mandatory replacement parts) for every model which includes, seals, gaskets and o-rings etc. These are replaced regardless of their condition, the unit is then rebuilt, painted and dyno tested. This is why we state that our remanufactured transmissions are Better Than New. With reconditioning and overhauling, the units are stripped and repaired often using second hand and non-genuine/aftermarket parts, some seals gaskets etc are reused and it is very rare that these units are dyno tested. It is a cheaper option and as with most things you get what you pay for.
WHAT TRANSMISSIONS ARE AVAILABLE?
We currently remanufacture transmissions for three Brands: Holden, Hyundai LDV and Mazda.